Privacy Policy
Last Updated: August 31, 2024
Personal Information Privacy Policy.
Information We Collect
We obtain personal information about you if you choose to provide it —for example, to fulfill your request and to provide the requested and / or agreed services. In some cases, you may have previously provided your personal information to GETMEDCO (if, for example, you are a former customer or have had an established agreement or contract with GETMEDCO). By submitting personal information to GETMEDCO, you are also acknowledging that GETMEDCO may use this information in accordance with this Privacy Policy.
Your personal information is not used for purposes other than those listed in this document, unless we obtain your permission, or unless otherwise required by law.
In general we collect and generate the following information:
- Contact Information (e.g. name, email address, phone number, and mailing address).
- Health Information (e.g. medical history, treatment details, and other health-related information provided by you or your healthcare provider).
- Payment Information (e.g. billing address, and other financial information necessary to process payments).
- Account Authentication Information (e.g. username, password, and preferences related to your GETMEDCO account).
- Information captured in customer documentation or data exchange such as application forms or advice documents or via telephone (e.g. records of advice).
- Technical Information (e.g. IP address, browser type, operating system, and other details about your device and how you interact with our website).
- Closed circuit television (CCTV) in and around MHCCCL facilities (these may collect photos or videos of you).
- Other information about you that is voluntarily provided by filling in online forms or by communicating with us, whether face-to-face or via other available channels (e.g. by phone, email, online).
How We Use Your Information
In general GETMEDCO process, and use your information to:
- Provide you with our healthcare services, manage your account, and fulfil your requests (including via web and mobile App platforms).
- Verify your identity (e.g. for authentication purposes).
- Deal with your transactions or carry out instructions.
- Perform data analytics and understand your preferences and how you use the provided services.
- Send you service-related updates, newsletters, and promotional materials. You can opt-out of marketing communications at any time.
- Keep records and for accountability.
- Comply with legal obligations, protect our rightsm and enforce our terms of service.
- Obtain reports of an online problem (e.g. with the GETMEDCO site).
- Support internal operational and administrative purposes (e.g development of our service, audit and risk management).
- Ensure security and Organizational continuity.
- Ensure service quality management and service improvement.
- Respond to and build on any feedback you send us.
Storing Your Information
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. We maintain security standards and procedures with a view to preventing unauthorized access to data by anyone, including our staff. We use technologies (e.g. data encryption, firewalls) to protect the security of data in transit and data at rest by following a risk based approach. All GETMEDCO staff, service providers and other similar third parties are required to observe our privacy standards and to allow us audit them for compliance.
Sharing Your Information
We do not share personal information with unaffiliated third parties, except if necessary for our legitimate professional and business needs, to carry out your requests, and/or as required or permitted by law. These include:
- Healthcare Service Providers: GETMEDCO works with reputable partners and service providers so they can process your personal information on our behalf where required. With your consent, we may share your health information with doctors, nurses, and other healthcare professionals involved in your care. GETMEDCO will only transfer personal information to them when they meet our standards set in our third party information security policy on the processing of data and security. We only share personal information that allows them to provide their services.
- Legal Compliance: GETMEDCO may disclose your information if required by law or in response to valid legal requests, such as subpoenas or court orders.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
To the best of our ability, access to your personal information is limited to those who have a need to know and they are required to maintain the confidentiality of such information. A series of technology and Cyber Security platforms and solutions are utilized to protect data within the GETMEDCO environment including, but not limited to perimeter security mechanisms, end point security mechanisms, encryption, etc.
Your Responsibilities
You are responsible for ensuring that the information provided to GETMEDCO on your behalf is accurate and up to date, and you must inform us if anything changes as soon as possible. If you provide information for another person on your account, you must direct them to this notice and ensure they also agree to us using their information.
Your Data Subject Rights
GETMEDCO may ask for your permission for certain uses of your personal information, and you can agree to or decline those uses. If you opt-in for particular services or communications, such as an e-newsletter you will be able to unsubscribe at any time by following the instructions included in each communication.
In general if you have submitted personal information to GETMEDCO, you have the following rights:
- Access: The right to access information about you and to obtain information about how it is processed.
- Correction: The right to request that your information is corrected if it is inaccurate or incomplete.
- Deletion: The right to request that your information is erased (depending on the circumstances and agreements in place).
We may continue to retain your information if another legitimate reason for doing so exists. You have the right to have your personal data erased if:- The personal data is no longer necessary for the purpose which it was originally collected or processed for.
- GETMEDCO is relying on consent as the lawful basis for holding the data, and you withdraw your consent.
- GETMEDCO is relying on legitimate interests as the basis for processing, you object to the processing of your data, and there is no overriding legitimate interest to continue this processing.
- GETMEDCO has processed the personal data unlawfully (i.e. in breach of the lawfulness requirement).
- It has to be done to comply with a legal obligation.
- Restriction & Objection: The right to restrict the processing of your personal data and object the use of your personal information for direct marketing purposes.
- Portability: The right to request a copy of your personal information in a machine- readable format.
Use of Cookies & IP Addresses
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand how you use our site, remember your preferences, and improve our services.
Cookies may be placed on your computer or internet-enabled device whenever you visit GETMEDCO online. This allows the site to remember your computer or device and serves a number of purposes. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
By navigating on our web sites and accepting cookies or entering your login details to access areas reserved for registered users, you agree that we can place these cookies on your computer or internet enabled device.
IP Addresses
An IP address is a number assigned to your computer whenever you access the internet. It allows computers and servers to recognize and communicate with one another. IP addresses from which visitors appear to originate may be recorded for IT security and system diagnostic purposes. This information may also be used in aggregate form to conduct web site trend and performance analysis.
International Data Transfers
GETMEDCO is based in Nigeria, but our services may be accessed globally. As a result, your personal information may be transferred to, stored, and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and that your information remains protected.
Children’s Privacy
Please note that our services apply to children irrespective of age. We knowingly collect personally identifiable information from Children under the age of 18, under the strict supervision and consent of the child’s parent, guardian or legal custodian.
Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:
Email: mydoctor@getmedco.com
Phone: +234 098 111 2220, +1 202 521 0087